Please provide details below to help us better answer your inquiry. Tip: To find out the status of your rebate application, you can also log into your FortisBC online account and select ‘My rebates’ from the dropdown menu in the top right corner. Note that rebate applications can take up to 90 days to process from the time they’re received. For more tips, check out our guide to applying for rebates. We try to respond to all email inquiries for the New Home Program within two to three business days. If you’re having issues logging into your online account, please call customer service.